This session provides practical tools that will:

• Reveal the striking differences between managing and leading and which actions to take in each role for better results
• Show leaders how to improve the most critical talent they must have in order to be effective
• How to escape the tyranny of the “to-do list” and why it is so critical to do so.
• Learn how to apply the secret for attaining and maintaining the highest levels of performance in individuals, and groups... and ourselves.
  ... and much more!

This is a two hour session that will give practice administrators and managers powerful tools to help them get better results. Since most practice managers do not have formal management training, this session is critical to build a manger/leader skill set immediately. The reviews of this session have been overwhelming enthusiastic. Some topics covered include:

• What every administrator can learn in order to handle the demands of their position, be more effective, and less stressed
  
• The single activity administrators can implement that can make the entire office staff energized and committed to outstanding patient care.
  
• How to attain and maintain high performance from each employee.
  
• How to use powerful communication skills when dealing with patients and family members for better outcomes
  
• How to introduce and manage change in your practice
  
• How better relations with patients can lead to prompt payment and improved financial health for the practice

Bedside Matters^© is a research-based program designed to improve the communication skills of healthcare professionals and staff when relating to patients and/or their family members in order to help achieve favorable patient outcomes.

During this engaging and fast-moving session, healthcare professionals will learn the critical difference between dealing with a disease and an illness. Participants will learn and be able to immediately put into use, specific techniques for increasing the effectiveness of their communication in any interaction or setting.

Participants will also learn extraordinary insights such as:

• Discover the three priorities that every patient wants you to address and how to do so successfully
  
• How to uncover the deeper, non-spoken issues patients are really concerned about.
  
• How to effectively deliver both good and bad news
  
• How to improve patient satisfaction scores
  
• How to gain shatterproof patient loyalty and retention
  
• Why merely solving a problem for a patient usually isn’t enough... and what they want more than just a solution.
  ... and much more.

Bedside Matters^© is usually delivered in either a 60- or 90-minute program.

For nearly a decade vendors of all stripes have been talking about how much “value” they can offer prospective clients. Clients and customers for their part have been demanding to be told a supplier’s “value proposition” or “unique value statement”. The result of this is that the definition of value has become cloudy, imprecise or indistinct at best.

It is time to move beyond value and start having impact. During this session you can learn the difference and how you can use this advantage to have enormous impact on your clients, customers, and profits. Mike Vance, the original Dean of Disney University, said that if he had thought of this unique approach to service he would have designed much of The Disney training around it.

Contact Tim to discover this simple yet dynamic approach and how you learn to easily and inexpensively make it part of your service culture.